This module describes the housekeeping function in hotel operations. It identifies effective workflow systems and describes important elements in the housekeeping function.

Learning Outcome

After completing the training session, participants should be able to:

  • Identify the role of the housekeeping supervisor in hospitality operations.
  • Understand the importance of communication and inter departmental coordination.
  • Understand the aspects of staffing issues.
  • Identify steps involved in housekeeping cleaning procedures.

Certificate Assessment Criteria

As with most structured learning experiences, participants in the Certificate programme will have to successfully meet the requirements for certification as

  • Achieve 100% attendance for each module
  • Successfully complete all project work, assignments & tests.



Course Outline

  • Definition of a Housekeeper
  • Identify typical cleaning responsibilities of the housekeeping department
  • Human & Industrial Relations in Housekeeping
  • Manage inventories of recycled and non recycled items
  • Control expenses in the housekeeping (Budget Opex &
  • Planning manning and guest supplies in relation to guestroom cleaning
  • Develop procedures for public area and other types of cleaning
  • Manage the OJT Training (Skills)
  • Safety and Security (OSHA)
  • Managing an On Premises Laundry

Please contact our administrative personnel at:-
Tel: 03 – 4252 5332
Fax: 03 – 4251 9608
Email: mahtec.professional@hotels.org.my
For further information on our comprehensive list of
training programs and course outlines.

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above.


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Breaks will be served at appropriate times.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.