This module describes the housekeeping function in hotel operations. It identifies effective workflow systems and describes important elements in the housekeeping function.

Learning Objectives

After completing the training session, participants should be able to:

  • Identify the role of the housekeeping supervisor in hospitality operations.
  • Understand the importance of communication and inter departmental coordination.
  • Understand the aspects of staffing issues.
  • Identify steps involved in housekeeping cleaning procedures.



Course Outline

  1. Definition of a Housekeeper
  • Planning
  • Organization
  1. Identify typical cleaning responsibilities of the housekeeping department
  • Planning the work of the Housekeeping Department
  • Area inventory lists
  • Frequency Schedules
  • Productivity Standards
  1. Human & Industrial Relations in Housekeeping
  • Creating good relationships in the housekeeping department
  • Motivation
  1. Manage inventories of recycled and non –recycled items
  • Par levels
  • Establishing Par levels
  • Inventory Control
  1. Control expenses in the housekeeping (Budget Opex & Capax)
  • Budget Process operating
  • Capital budget
  1. Planning manning and guest supplies in relation to guestroom cleaning
  • Scheduling
  • The staffing guide
  1. Develop procedures for public area and other types of cleaning
  • Front – of – the – House areas
  • Other Functional Area
  1. Manage the OJT Training (Skills)

Explanation on how training can enable the best use of manpower

  1. Safety and Security (OSHA)

 Housekeeping Safety

  1. Managing an On – Premises Laundry

Planning the On-premises laundry

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.


Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.