Certified Front Desk Representative

This program ensure the smooth and efficient running of the property by training those positions closest to the guests with innovative way. The program combines knowledge and skills sections into single tasks so that all of the information needed to perform a particular task can be found in one place. It serves as an outline for trainers and supervisors, providing specific guidance on how to train each task.

Application Procedure

  • Submit completed application along with required documentation listed on the application.
  • Application for the must be approved by AHLEI prior to attending the workshop.
  • MAHTEC will notify applicants’ status of application prior to workshop date.




Course Outline

  • Tasks of a Front Desk Representative
  • Front Desk Equipment and Systems
  • Safe Deposit Boxes Procedure
  • Type of Reservations
  • Room Inventory
  • Loyalty Programs
  • Pre-arrival stage
  • Check-in Process
  • Key Control
  • Sales Technique
  • Dealing with VIPs
  • Relocating guests
  • Occupancy Stage
  • Guest Check-outs
  • Late Charges
  • Disputed Charges

Qualifying Candidate

Employers in a front-line position a t a lodging property.


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times. Exam will be held on the last day.

Deposit & Payment

Full fees are required upon submission of application. Fee includes: START Study Guide; First Exam; Certificate and Lapel Pin upon successful completion of the exam.


Once participant prerequisites have been approved by AHLEI, no applicant transfer, substitute, or cancellation are allowed.

Disclaimer: MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation of the workshop if warranted by circumstances beyond its control.