Certified Guest Room Attendant

The Guestroom Attendant certification recognizes the skills and knowledge need to keep guest rooms clean, safe and maintained at a lodging property. The certification is supported by the START and quick START (Skills, Tasks, and Results Training) programs. TSART resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge, and soft skills needed in the hospitality industry.

Application Procedure

  • Submit completed application along with required documentation listed on the application.
  • Application for the must be approved by AHLEI prior to attending the workshop.
  • MAHTEC will notify applicants’ status of application prior to workshop date.




Course Outline

  • Importance of Guestroom Attendants
  • Superior performance standards
  • Role of Guestroom Attendants
  • Key control
  • Inventory in housekeeping department
  • OSHA regulations
  • Unusual guestroom situation
  • Room assignment sheet
  • Room status codes
  • Types of guest amenities
  • Cleaning supplies
  • Cart and work area
  • Cleaning sequence
  • Bathroom and guestroom closet
  • Non-bathroom tasks
  • Deep cleaning tasks

Qualifying Candidate

Employers who involve in guest room task at a lodging property.


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times. Exam will be held on the last day.


Full fees are required upon submission of application. Fee includes: Exam Preparation Booklet; First Exam; Certificate and Lapel Pin upon successful completion of the exam.


Once participant prerequisites have been approved by AHLEI, no applicant transfer, substitute, or cancellation are allowed.

Disclaimer: MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation of the workshop if warranted by circumstances beyond its control.