Certified Guest Service Professional 

Today’s successful hospitality employee must have effective guest service skills in today’s competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty.

The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP® designation is the highest acknowledgment of awarding-winning guest service for employees in the lodging industry.

Successful candidates will receive a certificate and CGSP® gold lapel pin, to be worn on their uniform in recognition of their knowledge and skills in guest service.

Application Procedure

  • Submit completed application along with required documentation listed on the application.
  • Application for the must be approved by AHLEI prior to attending the workshop.
  • MAHTEC will notify applicants’ status of application prior to workshop date.

Registration

Instructor

MS. CANNY SL TAN, CHT, CHE

Course Outline

  • Recovery: Turn it Around!
  • Personalization: Provide an individual Experience!
  • Knowledge: Be in the Know!
  • Passion: Inspire Others!
  • Commitment: Be All in!
  • Inclusion: Include Everyone!
  • Personality: Be Yourself!

Qualifying Candidate

Employer who holds any position in the hospitality industry.

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times. Exam will be held on the last day.

Deposit & Payment

Full fees are required upon submission of application. Fee includes: Exam Preparation Booklet; Three Volume Resource Materials CD; First Exam; Certificate and Lapel Pin upon successful completion of the exam.

Cancellation 

Once participant prerequisites have been approved by AHLEI, no applicant transfer, substitute, or cancellation are allowed.

Disclaimer: MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation of the workshop if warranted by circumstances beyond its control.