Certified Restaurant Server

The Certified Restaurant Server (CRS®) certification recognizes the skills and knowledge needed to succeed as a food service professional at a front-line position in a dining facility. This certification is supported by the START (Skills, Tasks, and Result Training) Program. This certification and training resource provides the skills and knowledge training objectives with performance assessments to achieve success and recognition for the job and to increase productivity. Successful candidates who complete the program and pass the certification exam will receive a certificate, lapel pin and global recognition for their accomplishment.

Application Procedure

  • Submit completed application along with required documentation listed on the application.
  • Application for the must be approved by AHLEI prior to attending the workshop.
  • MAHTEC will notify applicants’ status of application prior to workshop date.




Course Outline

  • Restaurant Server
  • Kitchen Safety Guidelines
  • Sanitation Regulations
  • Menu Omissions and Substitutions
  • Food Preparation and Timing Terms
  • Restaurant and Side stations Set Up
  • Service Trays
  • Glassware, Dishware, Cutlery, and Linens
  • Greet and Seat Guests
  • Anticipating Guest Needs
  • Taking Food Orders
  • Suggestively Sell and Upsell
  • Serve Beverages and Meal
  • Respond to Dissatisfied Guests
  • Maintain Tables
  • Sell After-dinner Items
  • Prepare Takeout Items
  • Present Guests Checks
  • Sequence of Service
  • Alcohol Service Terms
  • Guests Under Influence of Alcohol
  • Tipping Policies

Qualifying Candidate

Employer who involve in restaurant service and front-line position at a dining facility.


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times. Exam will be held on the last day.

Deposit & Payment

Full fees are required upon submission of application. Fee includes: START Restaurant Server Study Guide, Application and Exam Fee, Certificate and Lapel Pin upon successful completion of the exam.


Once CRS® participant prerequisites have been approved by AHLEI, no applicant transfer, substitute, or cancellation are allowed.

Disclaimer: MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation of the workshop if warranted by circumstances beyond its control.