Certified Room Division Executive

The Certified Rooms Division Executive (CRDE®) is the most prestigious certification available to a room’s division executive. It identifies the recipient as being part of an elite group of hospitality professionals who by combining education and experience with dedication to the industry have achieved a high level of expertise. 

Globally recognized, the CRDE® is a highly respected professional credential that validates your advanced knowledge in the hospitality industry. It is an honour awarded to lodging professionals whose leadership and managerial abilities are exemplary.  

Achieving the CRDE® certification announces that you have a place among the best in your profession, are abreast of current trends and latest hospitality protocols; and serves as leverage in current and future career opportunities. 

Application Procedure

  • Submit completed application along with required documentation listed on the application.
  • Application for the must be approved by AHLEI prior to attending the workshop.
  • MAHTEC will notify applicants’ status of application prior to workshop date.

Registration

Instructor

MS. CANNY SL TAN, CHT, CHE

Qualifying Candidate

Executive-level or management-level in rooms division operations at a lodging hospitality company.

Prerequisites

Candidate time in position: 1-year, OR

  • One current AHLEI management, department head, or executive certification takes 6 months off time requirement (limit 1)
  • Degree from an accredited academic institution will take 6 months off time requirement (limit 1)

Course Outline

Rooms Management
  • Reservations
  • Registration
  • Communications & Guest Services
  • Check-out & Account Settlement
  • The Role of Housekeeping
  • Security & the Lodging Industry 
  • Hospitality Facilities Management
 
Financial Management
  • Front Office Accounting
  • Planning & Evaluating Operations
  • Revenue Management
  • A Brief Overview of Financial Statements 
 
Leadership
  • Effective Communication
  • Motivation & Leadership Styles
  • Team Building
  • Managing Conflict
  • Time Management & Delegation
Human Resources Management
  • Recruitment & Selection  
  • Training
  • Evaluating & Coaching
  • Discipline

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times. Exam will be held on the last day.

Deposit & Payment

Full fees are required upon submission of application. Fee includes: Exam Preparation Material for the Certified Rooms Division Executive; Application and Exam Fee; Certificate and Lapel Pin upon successful completion of the exam.

Cancellation 

Once participant prerequisites have been approved by AHLEI, no applicant transfer, substitute, or cancellation are allowed.

Disclaimer: MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation of the workshop if warranted by circumstances beyond its control.