Changing Mindset for Service Excellence

Date : 14 – 15 January 2020

Venue : Hotel Perdana Kota Bahru

Trainer : Mr Zulkifli Adam 

Participant : 20 participants

  • This course is designed understand the importance of brand consistency and its contribution to the positive outcomes of the business.
  • Identify their social style and guide them to relate and interact better with others and the types of customers/clients.
  • Perform services with desired / unanticipated standard to create uniqueness of the organization through continuous improvement system.