Changing Mindset for Service Excellence

Date : 19 – 20 November 2019

Venue : Berjaya Waterfront Hotel JB

Trainer : Puan Siti Rohani 

Participant : 20 participants

 
  • This course is designed understand the importance of brand consistency and its contribution to the positive outcomes of the business.
  • Identify their social style and guide them to relate and interact better with others and the types of customers/clients.
  • Perform services with desired / unanticipated standard to create uniqueness of the organization through continuous improvement system.