Learning Objectives

This is a desirable and fulfilling course for all working people, especially those in the hospitality industry. This training program offers you the knowledge, skills, and ability to improve your professional performance. Be confident in your conversation and communication at work!

At the end of this program, participants will be able to;

  • Upgrade the participants’ personal and career development.
  • Instill a learning attitude amongst the participants.
  • Cultivate the inquisitive mindset amongst the participants.
  • Foster interaction appropriately and effectively in both social and working situations.
  • Boost confidence among participants in communication
  • Make establishment a better workplace for the participants.

Certificate Assessment Criteria

As with most structured learning experiences, participants in the Certificate programme will have to successfully meet the requirements for certification as follows:

  • Achieve 100% attendance for each module
  • Successfully complete all project work, assignments & tests.



Course Outline

General principles of communication: verbal and non-verbal

  • Communicating with tact and diplomacy
  • The communication process
  • Choice of channel in communication

Body language to our advantage

  • Reading and responding to non-verbal cues
  • Secrets of the eyes and gestures
  • Positive successful gestures

Recognizing barriers in communication

  • Reducing confusion at work
  • Interpreting correctly to instructions and feedback

Business communication

  • Correct pitch, tone and verbal choices in writing
  • Brief introduction to letters, emails and memo

Handling enquiries and complaints professionally

  • Giving your best to customers

Making short presentations

  • Skills and techniques in talking to audience

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.


Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.