How EI can help employees in hospitality industry?
Undeniably the key success factor in hospitality industry is about building relationships with customers, about strengthening the emotional relationships. Research shows that 70% of guest’s experience is related to emotions, about how they feel. Hence many would agree that building an emotionally-intelligent culture is the game changer especially for the hospitality industry.
How do you make your organisational culture founded on emotional intelligence and how do you help the leaders to be emotionally intelligent so that they can in turn live the emotions and translate into actions seen and felt by your guests.
Front line managers and employees are first touch points for customers, hence the most important factor for the success of hospitality industry (or any other service industry) is employee-customer interface.
It is inevitable that employees suffer from extremely high level of stress and emotional disturbance, which has a direct or indirect impact on their performance.
This program addresses the practical skills of understanding self-and other’s emotions, managing it and using emotions appropriately to make decisions and to achieve desirable outcomes. Research shows that high EI employees deliver higher productivity and performance.
Upon completion of this program, participants will be able to:
THE SELF-AWARE LEADER
THE EMPATHETIC LEADER
THE AUTHENTIC LEADER
THE EXPANSIVE LEADER
THE RESILIENT LEADER
THE EMPOWERING LEADER
The program is specially designed for individuals who are in a supervisory position and above
Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Breaks will be served at appropriate times.
In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.
Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.
Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.