ETIQUETTE AND PROTOCOL

Learning Objectives

To provide adequate information on etiquette and protocol pertaining to national and international practices related to hospitality requirement enabling service personnel to excel in rendering their services professionally

 

Trainer

MR. MUHAMMAD BIN MAHZAN

Course Outline

  1. General Protocol Guidelines
    • Function – arrivals and departures
    • Seating arrangement – the VVIPs, VIPs and the host
    • Commencent of services and the protocol
    • Points to observe
  1. Malaysian Constitutional Monarchy System
    • The Cycle – the 1st Cycle and the 2nd Cycle
    • Order of Precedence
    • the Agong
    • the Rulers
    • the Governors( Yang Di Pertuan Negeri)
    • The Order of Precedence as a guidelines
  1. Arrangement of Flags
    • how do we go about it?
    • Things that can and have gone wrong
    • The don’t in flags raising
    • Flags involves foreign countries
    • State visits and Conferences
  1. The Federal Order of Precedence(SKP- Susunan Keutamaan Persekutuan)
  2. Federal and States Awards and Honours
    • The Awards that carry Honorary Titles
    • Addressing the Title holders and their spouses
  1. Seating Arrangement Formats
    • Left and right formats
    • Side by side
    • Husband and wife separately
  1. Forms of address
    • Royalty – the Agong and Permaisuri Agong
    • State Rulers and their Consorts
    • Their children
    • Other Royalty
    • Other dignitaries
  1. Form of Greetings
    • The 3 Choices for different Royalty/VVIPs
  1. Dress code
    • Gentlemen
    • Ladies
  1. Exercise/Assignment

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

 

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.