Learning how to communicate in English has long been a necessity in the travel and hospitality industry. The international scope of the hospitality industry attracts many employees whose first language is something other than English. The need to overcome this barrier therefore should be given a high priority in the workplace.

From answering a telephone to writing a report, from greeting a guest to handling their complaints, the way we speak, listen and write will determine how effectively we succeed in the ever changing world of the hospitality industry. Learning to communicate well in the English language will ventually contribute to moulding our working relationships as well as help to shape our careers. This 2 days program will provide hospitality employees with a better understanding and application of Everyday English with a view to practice common expressions in everyday situations.

Learning Objectives

At the end of the session, the participants are able:

  • Equip hospitality personnel with appropriate English Language skills to be effective in their work environment.
  • Provide personnel with job-related vocabulary and expressions needed for work in this field.
  • Cover the general aspects of speech and the skills of good speaking.
  • Identify the importance of effective listening in order to respond accurately using the right words.



Course Outline

  • Greeting and Receiving Guests
  • Dealing with Guests Requests
  • Asking for Permission
  • Problems and Complaints
  • Making Comparisons
  • Giving and Receiving Compliments
  • Offering Help and Advice
  • Asking for and Giving Opinions
  • Giving Instructions
  • Asking for Repeats
  • Describing Hotel Facilities
  • Days and Time
  • Describing Jobs
  • Describing Functions and Purposes
  • Giving Directions
  • Using the Telephone
  • Sill Settlement
  • Shopping at the Hotel
  • Questions
  • Verb Tenses and Usage
  • Parts of Speech

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.


Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.