Learning Outcome

Upon successful completion of this session; participants are able to:-

  • Interpret the hotel tax and any other related hotel tax.
  • Demonstrate the steps in calculating ARR, Occupancy Rate and Revenue Per Room (RevPAR).
  • Interpret and analyze the capital expenditure (CAPEX), Hotel operation expenses (OPEX)
  • Analyze the Income statement of the hotel to follow up the profit margin of respective departments.
  • Construct and understand the importance of Letter of Undertaking.
  • Understand the importance of Contract, terms and other related laws that may assist the hotel in handling liabilities.
  • Demonstrate the knowledge and skills to achieve the target and operational efficiency.



Course Outline

Focus on important terminologies

  • Introduction and Ice-Breaking session
  • Hotel Tax and related tax
  • Topics- Tourism Tax (implemented on September 1, 2017
  • What does Hotel occupancy rate (%), Average Room Rate (ARR) and RevPAR mean?
  • Hotel Customer Acquisition Cost- What is your hotel customer cost?
  • Capital Expenditure (CAPEX)

Terminologies and contract law (hotel related)

  • Letter of Undertaking (LOU)
  • Contract law, terms, representation and credit (in relation to hotel) with reference to Innkeeper Act

Exploring the Operation- Financial status of the hotel

  • Exploring the Income Statement – Accounts used to prepare an income statement: revenue, expenses
  • Revenue classification
  • Direct Expenses

Who Should Attend

This program is designed for department supervisors and senior associates.


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.


Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.