HOUSEKEEPING SUPERVISORY SKILLS

Housekeeping personnel at all levels must be endowed with the same professionalism as other hospitality functions. The tasks performed by the housekeeping department are critical to smooth daily operation of any hospitality operation. It stands to reason, then, that these personnel are offered comprehensive and regular training they need to do their jobs well.

This 2 day programme is designed reiterate the importance of housekeeping in hospitality operations focusing on day to day complexities of the department from planning and organizing to customer satisfaction.

Learning Objectives

At the end of the session, the participants are able:

  • Identify the role of the housekeeping supervisor in hospitality operations.
  • Understand the importance of communication and inter departmental coordination.
  • Understand the aspects of staffing issues.
  • Identify steps involved in housekeeping cleaning procedures.
 

Trainer

MS. SUSAN VERGHESE CHT

Course Outline

Role of the Housekeeping Supervisor

  • Management functions of the housekeeping supervisor
  • Challenges in housekeeping
  • Importance of time management

Communication Concerns

  • Interdepartmental coordination
  • Developing communication skills
  • Communication challenges in housekeeping

Staffing Issues

  • Developing productivity standards
  • Staffing guides
  • Alternative scheduling techniques

Training and Development

  • Steps in effective training
  • Improving employee performance
  • Succession planning

Leadership and Motivation in Housekeeping

  • Leadership and the organization
  • Motivation through leadership
  • Motivational strategies

Housekeeping Procedures

  • Managing inventories
  • Standard operating procedures
  • Safety and security concerns

Who Should Attend

This program is designed for Housekeeping Associates / Housekeeping Team Leaders and Other Department Team Leaders (Cross Exposure).

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

 

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.