MAHTEC In-House Program 2020: Turning Complaints to Compliments
Date : 11 – 12 August 2020
Venue : Sama-Sama Hotel
Trainer : Ms Canny Tan Siew Leng
Participant : 15 pax
This program helps the participants understand develop a better appreciation of customer relationship management practices and contribute towards a strong customer orientation as well as an understanding of service excellence in the hospitality industry.