MANAGEMENT AND LEADERSHIP IN THE HOSPITALITY INDUSTRY

Let’s face it – what’s trending now in the hospitality business is constant change, added responsibilities as a manager and rising expectations. To stay alive, managers have to increase their flexibility, expand their management skills, developed and apply appropriate leadership skills to produce results and close gaps. Manager need to become a multidimensional go-to person. In short, manager must invest in them self and their people.

This workshop is aimed at developing the manager’s and his or her leadership capabilities to meet current and future challenges of the hospitality business.

Learning Objectives

At the end of the session, the participants are able:

  • Gain a deeper understanding of the managerial roles and responsibilities.
  • Communicate effectively to set expectations for yourself and your direct reports.
  • Apply delegation strategies to increase productivity and motivation.
  • Adapt your leadership style to meet the needs of individual team members.
  • Communicate organizational goals that get results.
 

Trainer

MR M PARA

Course Outline

Day 1

  • Management
  • Your Role as Manager
  • Effective Communication
  • Delegation for Growth and Development

Day 2

  • Leadership
  • Exploring the Strategies Elements of Leadership
  • Applying Situational Leadership – The Art of Influencing Others
  • Personal Values and Ethics at Work

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

 

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.