MANAGING DIFFICULT EMPLOYEE

Learning Objectives

The purpose of this program is to provide participants with the skills, strategies and tools for effective employee counseling and handling difficult employee at workplace.
 
At the end of this workshop, participants will be
able to:
  • Understanding problem employees 
  • Understand the importance of dealing with problem employees
  • Understand the benefits of counselling
  • Learn and apply the fundamentals of counselling employee
  • Use the 6 Steps Model for effective employee counselling
  • Understand difficult employee’s behaviours and the causes
  • Learn the 7 types of difficult employees and solutions
  • Learn and apply the fundamentals of handling difficult employee
  • Use the 6 Steps Model to handle difficult employee effectively
 

Trainer

MR M PARA

Course Outline

Introduction to Problem Employees
 
  • Role of manager and supervisor
  • Types of employee problems in workplace
  • Employee counselling at workplace
  • Why manager and supervisor should counsel
  • Counselling intervention
Counselling Problem Employee
 
  • Personal traits for successful counselling
  • Six fundamental factors for effective counselling
  • Pitfalls in counselling
Employee Counselling Process
 
  • The need to deal with problematic employee
  • Approaches to counselling
  • The four phases of counselling
  • The 6 steps of counselling
  • Counselling Planner and Summary
The Problem of Difficult Employee
 
  • Difficult employees
  • Causes and types of problematic employee
  • Problem employees or problem relationship
  • Ineffective ways of handling difficult employee
  • The 7 types of difficult employees
Handling Difficult Employees
 
  • The 5 fundamentals of handling difficult employee
  • The 3 phases of handling difficult employee
  • The rule of the game
  • The 6 Steps Model of handling difficult employee
  • Counselling Planner and Summary

Who Should Attend

All managers and supervisors who are responsible for the operations and employees.

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

 

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.