Learning Objectives

At the end of the session, the participants are able:

  • 150 Vocabularies in Customer Service
  • 100 Basic Sentences covered customer service representative needs.
  • Enable participants to speak Mandarin like a pro, handling enquiries, complaints, rejections and difficult situations.



Course Outline

  • Handling Enquiries
    • Understand client’s enquiries. Gathering necessary information through conversation.
    • Targeting Client’s queries in professional way.
  • Handling Complaints 1
    • Making excuses and apologies to client.
  • Handling Complaints 2
    • Manage customer expectations.
  • Handling rejections
    • Pick up proper Chinese manner.
    • Mock session in handling difficult clients.

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.


Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.