Learning Objectives

At the end of the session, the participants are able:

  • To know the current problems that faced by the supervisory staff in working place.
  • The candidate will be trained in better and effective way of supervision in the work place.
  • Motivation theories that they need to know in order to understand the sub-ordinates better.
  • Leadership style they need to practice in order to get job done.



Course Outline

The role of a successful supervisor

  • The challenges
  • Responsibilities

The attitude and Image

  • Taking positive approach
  • Measuring your morale

Managing Negative People

  • Understanding them
  • Dealing with them
  • Negotiate with them
  • Using “BEEP” system
  • Action Plan

Human Skills and Team building

  • Skills required
  • Developing human skills

Create a Motivating Workplace

  • Meet the difficult people
  • Closing the gap
  • What makes employees happy?
  • Empowering
  • Five steps to success

Managing Change

  • Facing the change
  • Understanding the change
  • Leading the change
  • Action Plan

Creative decision making

  • Four Paradoxical

Who Should Attend

This program is designed for department supervisors and senior associates.


Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.


Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.