THE ART OF MANAGING PEOPLE

A great business leader moves people to extraordinary performance and is able to communicate his or her vision to the staff and get their buy in. Genuine leadership cleverly uses talents to bring about real and limitless productivity, as employees begin to emulate and internalise their leaders’ positive attitude and approach to work, especially when these leaders support them wholeheartedly.

This 2 day workshop provides you specific skills yet simple art that you can use effectively with your people to improve their performance and job satisfaction.

Learning Objectives

At the end of the session, the participants are able:

  • Recognize the importance of self-esteem when correcting employee poor performance and behaviour.
  • Apply listen and respond with empathy skill for effective communication.
  • Provide effective feedback for effective performance.
  • Involve employee for greater job satisfaction.
  • Share thoughts and rationale for decisions to build trust.
  • Provide support to build ownership.
 

Trainer

MR M PARA

Course Outline

Foundation Skills

  • Role of a Manager and Supervisor
  • Self-Esteem and Behavior of People
  • Maintaining and Enhancing Self-Esteem
  • Importance of Maintaining Self-Esteem
  • Importance of Enhancing Self-Esteem

Listening Skills

  • Meaning and Importance
  • Active Listening
  • Characteristics of Active Listeners
  • Listen and Respond with Empathy
  • Questioning Skills

Feedback Skills

  • Meaning and Importance
  • Technique of Feedback
  • Types of Feedback
  • Positive Feedback
  • Feedback for Improvement

Involve Employee

  • Seek Employee Help and Encourage Involvement
  • Share Thoughts, Feelings and Rational to Build Trust
  • Provide Support Without Removing Responsibilities to Build Ownership

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

 

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.