The Excellent Hospitality Services

Date : 9 – 10 October 2019

Venue : Ambassador Row KL

Trainer : Ms Shella Bathumalai 

Participant : 19 participants


The Excellent Hospitality Services shows employees how to provide the kind of service that builds guest loyalty and increases overall sales. Empower all employees to strive for service excellence and create memorable guest experiences.

This training program contains comprehensive leader’s guide that coaches all associates on how to see things from the guest’s point of view -strive for service excellence and work as a team. The program also includes quizzes to track achievement of learning objectives.