The Excellent Hospitality Services shows employees how to provide the kind of service that builds guest loyalty and increases overall sales. It will empower all employees to strive for service excellence and create memorable guest experiences. This training program contains a comprehensive leader’s guide that coaches all associates on how to see things from the guest’s point of view – strive for service excellence and work as a team. The program also includes quizzes to track achievement of learning objectives, and a Certificate of completion or attendance will be awarded to those who successfully complete the above training program.
This unique training program will train your associates on how to see things from the guest’s point of view, strive for service excellence and to work as a team handling guest expectations whilst handling difficult guest are not compromised.
This program is designed for all associates dealing and extending their professional services to internal or external guest of the hotel.
Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.
In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.
Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.
Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.