THE PROFESSIONAL ROOM ATTENDANT

Housekeeping associates should be trained on the proper, safe and the most efficient techniques for guestroom and bathroom cleaning. The tasks performed by the housekeeping department are critical to the smooth daily operation of any hospitality operation. It stands to reason, then, that these personnel are offered comprehensive and regular training they need to do their jobs well.

This 2 day programme is designed reiterate the importance of housekeeping in hospitality operations focusing on day to day guestroom cleaning and maintenance procedures. Details of housekeeping tasks in relation to communicating in English will also be covered in detail.

Certificate Assessment Criteria

As with most structured learning experiences, participants in the Certificate programme will have to successfully meet the requirements for certification as follows:

  • Achieve 100% attendance for each module
  • Successfully complete all project work, assignments & tests.
 

Trainer

MS. SUSAN VERGHESE CHT

Course Outline

PRE-SHIFT RESPONSIBILITIES

  • Room status definitions
  • Room assignments
  • Assembling supplies

ROOM ACCESS AND SECURITY

  • Guestroom access
  • Initial tasks
  • Bed bugs: Facts

COMPREHENSIVE CLEANING TASKS

  • Standard operating procedures
  • Closing procedures
  • Inspection checklist

THE DEEP CLEANING PROCESS

  • Benefits of the deep cleaning process
  • Common deep cleaning tasks
  • Cleaning and maintenance techniques

 SPECIAL CONCERNS

  • Turndown service
  • Lost and found procedures
  • Safety and security

 ENGLISH FOR HOUSEKEEPING

  • Greetings and queries
  • Entering a guestroom
  • Dealing with complaints / Apologizing

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

 

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.