THE PROFESSIONAL SUPERVISOR

The term supervisor generally refers to someone who manages entry-level associates. Supervisors in the hospitality industry represent just about the single most important force in any organization.
They carry out a management tradition that dates back in time and yet time has not simplified their
work. Problems of supervision constantly change with new techniques and new tools to achieve management goals.

Learning Objectives

At the end of the session, the participants are able:

  • To understand and implement management principles in your role as a supervisor and team
    leader
  • To produce supervisors with enhanced communication skills
  • To shape the attitudes that motivate employees toward better performance of their jobs with appropriate counseling and disciplining
  • To train and coach new and senior associates to work effectively and safely following standard operating procedures
 

Trainer

MS. SUSAN VERGHESE CHT

Course Outline

THE SUPERVISOR AND THE MANAGEMENT PROCESS

  • Basic management principles
  • Skills for effective supervision
  • Keys to supervisory success

COMMUNICATION CHALLENGES FOR SUPERVISORS

  • Important workplace communication issues
  • Communication myths and barriers
  • Elements of communication

IMPORTANCE OF MOTIVATION

  • Getting to know your associates
  • Identifying motivation problems
  • Motivational strategies

BEING A TEAM LEADER

  • Supervisors as role models
  • Coaching and counselling
  • Teams that don’t perform

MANAGING DISCIPLINE

  • Misconceptions about discipline
  • Progressive discipline
  • Procedures for disciplinary action

STRESS AND TIME MANAGEMENT

  • Analyzing your time

Time management tools

  • Dealing with stress

Who Should Attend

This program is designed for department supervisors and senior associates

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

 

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.