TO BE A GREAT HOST

A host is usually the first person customers see when they arrive at any establishments.  As such, every employee has the responsibility to greet customers, lead them to the right direction or a waiting area and let them know when they will be attended to. Every employee needs to attend to the finest detail of guest needs and wants while ensuring that the customers are comfortable until they are attended to. It takes a special personality with the right positive attitude geared for superb customer service, to make this role work effectively and efficiently. People don’t return based on the room, food or the beverage alone; it’s the overall experience and how they felt about the service rendered. Therefore, being stationed in a hotel at their respective work stations, these individuals probably have the most frequent contact with your customers and they may not have done anything wrong that the customer might not like. However, what they don’t realize is that at times by not having ‘Attention to Detail’ they are actually ‘Not Being a Great Host’. ‘Be A Great Host’ is the lifeblood of any establishments and is about repeat customers. The essence of good customer service is not only about building a memorable experience with customers that they will talk about it –creating positive word-of-mouth advertising but it is about every customer  coming back.

Learning Objectives

At the end of the session, the participants are able:

  • Explain the importance of having 8 positive attitudes of a great host.
  • Demonstrate the 6 steps to be a great host
  • Apply the ways on how be a great host
 

Trainer

MS. CANNY SL TAN, CHT, CHE

Course Outline

  • Introduction & Ice-Breaking session
  • 8 Positive Attitude of A Great Host
  • 6 Steps To Be A Great Host
  • A Great Host Success
  • Cornerstones of A Great Host
  • Never Say “No” To Our Guest
  • Using Complaints To Your Advantage
  • More Tips On Being A Great Host

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.