Turning Complaints to Compliments 

Date : 27 – 28 March 2019

Venue : Ambassador Row Suite by Lanson Place

Trainer : Ms Canny SL Tan CHE,CHT

Participant : 14 participants

 

This program is for participants to develop a better appreciation of customer relationship management practices and contribute towards a strong customer orientation as well as an understanding of service excellence in the hospitality industry.