Turning Complaints to Compliments

Date : 4 – 5 December 2019

Venue : Grand Riverview Hotel Kota Bharu

Trainer : Ms Canny Tan

Participant : 16 participants


This training enable participants to develop a better appreciation of customer relationship management practices and contribute towards a strong customer orientation as well as an understanding of service excellence in the hospitality industry. The emphasis throughout the course will be on developing customer skills appropriate for delivering exceptional customer