UNDERSTANDING HOUSEKEEPING OPERATIONS

A well- managed housekeeping department relies on the ability of the housekeeper to organise work efficiently. The tasks performed by the housekeeping department are critical to the smooth daily operation of any hospitality operation. It stands to reason, then, that these personnel are offered comprehensive and regular training they need to do their jobs well. Housekeeping personnel at all levels must be endowed with the same professionalism as other hospitality functions

This 2 day programme is designed to emphasize the importance of housekeeping in hospitality operations focusing on day to day complexities of the department from planning and organising to manging inventories and controlling expenses

Certificate Assessment Criteria

As with most structured learning experiences, participants in the Certificate programme will have to successfully meet the requirements for certification as follows:

  • Achieve 100% attendance for each module
  • Successfully complete all project work, assignments & tests.
 

Trainer

MS. SUSAN VERGHESE CHT

Course Outline

 IMPORTANCE OF HOUSEKEEPING

  • Role of housekeeping
  • Management functions of housekeeping
  • Interdepartmental communication

CLEANING RESPONSIBILITIES OF HOUSEKEEPING

  • Areas of responsibility in housekeeping
  • Planning the work of the housekeeping department
  • Using planning documents

COACHING AND MOTIVATING HOUSEKEEPING ASSOCIATES

  • Motivating a diverse workforce
  • Coaching and counselling associates
  • Using discipline to modify behavior

INVENTORY CONTROLS IN HOUSEKEEPING

  • Establishing inventory levels
  • Selection and care considerations for recycled inventories
  • Managing non recycled inventories

CONTROLLING EXPENSES IN HOUSEKEEPING

  • Capital and operating budgets
  • Methods of controlling expenses
  • Using contract services

STAFFING AND SCHEDULING

  • Selecting the right person
  • Employee work schedules
  • Developing staffing guides

CLEANING ROUTINES IN HOUSEKEEPING

  • Public area cleaning
  • Guestroom cleaning routines
  • Deep cleaning and special projects

SAFETY AND SECURITY CONCERNS IN HOUSEKEEPING

  • Complying with safety regulations
  • Health and safety programmes
  • Housekeeping security responsibilities

Who Should Attend

The program is specially designed for individuals who are in a supervisory position and above

Time

Registration starts at 8.30 am on the first day. Classes start at 9 am end 5 pm. Morning and lunch break will be served at appropriate times.

Deposit & Payment

In order to secure the said training on a define basis, kindly effect 50% Deposit on the total costs for the training requirements upon confirmation. This deposit is non-refundable. Balance 50% of the total costs is require seven (7) days prior to the training.

Cancellation & Transfer

Please note that should this registration is cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to above arrangement by giving a minimum of three (3) working days’ notice.

 

Disclaimer – MAHTEC reserves the right to make changes to the venue, date, speaker including cancellation or postponement of the workshop if number of participants less than 10 or warranted by circumstances beyond its control.