Realigning Sales Strategies
This programme equips participants with fresh perspectives to reassess and realign their sales strategies in today’s dynamic market environment. It explores practical approaches to minimize risks in sales and marketing while strengthening decision-making and market responsiveness. Participants will also be exposed to relevant sales and customer relationship frameworks, supported by researched insights and practical market applications.
SMART Budgeting
Budgeting is a critical function that impacts every aspect of an organization—from setting financial targets and allocating resources to KPI development, planning, and decision-making. SMART Budgeting focuses on building a comprehensive and inclusive budgeting process that involves contributions from all departments, fostering greater ownership and accountability across the organization.
By adopting a structured and collaborative approach, participants will learn how to develop realistic budgets that translate into achievable KPI targets, leading to stronger commitment and improved performance in meeting organizational goal
Cybersecurity for Hotel Operations
Modern hotel operations depend heavily on digital systems, from property management to guest experiences. With the rise of AI, IoT, and data-driven systems, the hotel industry faces growing cyber risks. This 2 days training program is designed to help hotel management understand, assess, and respond to cybersecurity threats while fostering a culture of continuous improvement.
Food & Beverage Service Excellence
This highly interactive training workshop provides skills for preparation, effective and good understanding and develop skills to be and effective F&B service personnel. Participants will learn to develop the required skills to serve guest as per expectation and as per standard of F&B industry. Participants will be able be outstanding service personnel.
Managing Generation Gap
This dynamic program helps hotel leaders understand, manage, and motivate multi-generational teams—from Baby Boomers to Generation Alpha. Participants will explore generational traits, workplace expectations, communication preferences, and leadership adaptations needed in today’s hospitality environment. Through discussions, simulations, and case studies, leaders will learn to foster collaboration, reduce friction, and enhance productivity across age groups.
OTA Control & Maximizing Sales Results
In this day and age, where digitalization, search engines, optimization of revenues, distributions, channels, buyers and sellers of products, technology, applications, instant connectivity, communication tools are all almost at the fingertips, we as hotels or accommodation providers will and are fully dependant on OTAs/OTP (Online Travel Platforms).
As such how do we “want to” manage and maximize sales results? We need to ensure that we have controls in place and ensuring we maximize the “opportunities” when they are available.
This is why we need “OTA Controls and Maximizing Sales Results” knowledge. We must understand that it is not 100% full proof in maximizing results as there are elements that affects our decisions.
Revenue Management in a Digital World
In today’s fast-paced and interconnected digital landscape, understanding the convergence of revenue management and digital marketing is not just an advantage—it's essential. Dive into *Revenue Management in a Digital World* and unlock the secrets to navigating internet-savvy markets. This course empowers you to grow market share, optimize profitability, and elevate revenue strategies to unprecedented levels. Get ready to transform insights into action and achieve measurable success.
Customer Service Excellence for Front of the House
A successful hotel is built on the belief that every service offered adds value to every guest experience. In an increasingly competitive hospitality industry, hoteliers must focus on service utilisation, innovation, and the bottom line to remain viable. Every staff member plays a critical role in promoting hotel facilities, delivering efficient service, and creating positive guest interactions. Poor face-to-face service can undermine all marketing efforts and result in lost customers. Effective hospitality requires strong employee attitudes, quality products, smooth operations, and the ability to motivate guests to engage more deeply with the hotel’s brand, services, and overall experience.
Professional Grooming and Office Etiquette
The Professional Grooming and Office Etiquette Course equips participants with essential skills to maintain professionalism in appearance and behaviour at the workplace. Over two days, participants learn the importance of personal grooming, appropriate business dressing, and effective office etiquette. The course highlights how first impressions, body language, and professional conduct contribute to personal branding and career advancement. Participants gain practical guidance on workplace interactions, communication protocols for emails, meetings, and phone calls, as well as etiquette for networking, office spaces, and business dining. This programme is ideal for individuals seeking to enhance confidence, professionalism, and overall workplace presence in a corporate environment.
Image Empowerment Workshop Crafting Your Professional Identity
The Image Empowerment Workshop: Crafting Your Professional Identity helps individuals strengthen their personal brand and project a confident, authentic professional presence aligned with their career goals. The workshop covers key elements such as body language, personal grooming, communication style, and digital presence. Participants will gain practical tools to create lasting impressions, build credibility with colleagues and stakeholders, and enhance their professional image. Suitable for those seeking career advancement, transition, or personal development, the workshop empowers participants to take charge of their professional identity and unlock the full potential of their personal brand.
Certificate in Housekeeping Operations & Management
This programme provides a comprehensive overview of the housekeeping function within hotel operations, highlighting its critical role in delivering quality service and operational excellence. The module examines effective workflow systems and key operational elements essential to managing housekeeping functions efficiently.
Hospitality Security Management
In hospitality, effective security goes beyond protection—it supports guest comfort, brand reputation, and service excellence. This course addresses real hotel security challenges, requiring leaders to apply sound judgement, discretion, and professional communication in open and high-interaction environments.
Through focused theory and practical exercises, participants develop core competencies in risk assessment, access control, de-escalation, and incident management. Emphasis is placed on real hotel scenarios, equipping participants to lead security teams confidently and contribute to a safe, welcoming, and well-managed hotel environment.
Professional Room Attendant
Housekeeping associates should be trained on the proper, safe and the most efficient techniques for guestroom and bathroom cleaning. The tasks performed by the housekeeping department are critical to the smooth daily operation of any hospitality operation. It stands to reason, then, that these personnel are offered comprehensive and regular training they need to do their jobs well. This 2-day programme is designed reiterate the importance of housekeeping in hospitality operations focusing on day-to-day guestroom cleaning and maintenance procedures. Details of housekeeping tasks in relation to communicating in English will also be covered in detail.
Food Handling And Hygiene Practices In Hospitality
Introduction to Food handling and hygiene- grooming standard and hygiene in hospitality industry, working areas in restaurant and kitchen and equipment. Legal requirement of being a food handler and the management responsibilities.
