6 - 7 March 2025
Food Handling and Hygiene Practices in Hospitality
This highly interactive training workshop provides skills for preparation, effective and good understanding and develop skills to maintain the hygiene, safety and cleanliness in restaurant and kitchen management. Participants will learn to develop the required skills to maintain the required hygiene, safety standard in day-to-day restaurant and kitchen operations to ensure guest satisfaction all time and prevention of food poisoning.
6 - 7 March 2025
Upskilling Managers on Leadership Development & Employee Engagement
Employee Mismanagement is a result of the lack of knowledge and leadership by Managers. Aggrieved employees will turn to the Labour Department & the Industrial Relations Department to address issues when their rights have been infringed upon.
10 - 11 March 2025
Professional Room Attendant
This 2-day program equips housekeeping associates with the essential skills for safe and efficient guestroom and bathroom cleaning. It emphasizes the vital role of housekeeping in hospitality operations, covers daily cleaning and maintenance procedures, and includes detailed training on effective English communication.
10 - 11 March 2025
To Be a Great Host
A host is the first point of contact, responsible for greeting, directing, and ensuring guests feel attended to from the moment they arrive. Their role—and that of all front-line staff—is crucial in providing personalized, attentive service that creates a memorable overall experience, driving repeat business and positive word-of-mouth.
12 - 13 March 2025
Digital Marketing & Social Media
The "Digital Marketing Trends for Hotels and Food & Beverage Industry" course is designed to help professionals master the key essentials of digital marketing. It focuses on planning, implementing, and measuring effective social media strategies tailored for the hotel and F&B sectors. The course will guide you in creating brand awareness and reaching the right target audience at the optimal time.
12 - 13 March 2025
F&B Cost Control
This programme helps you pinpoint cost control opportunities in your establishment. It offers practical strategies to manage constraints like time, labor, materials, and budget, while maintaining creativity. You'll learn techniques for estimating, forecasting, budgeting, monitoring, controlling, analyzing, and reporting costs, all reinforced through individual case study exercises to sharpen your cost control skills.
12 March 2025
E-Invoice Concept and Action Plans
This E-Invoice is designed to equip participants with the knowledge and skills necessary to understand, implement, and manage e-invoicing processes. Participants will gain insights into the strategies and action plans for the implementation of e-invoicing for compliance on businesses, especially in Hotel Industries.
19 - 20 March 2025
Hospitality Security Management
This 2-day professional training program equips participants with the skills and knowledge needed to manage security operations effectively. The course covers internal investigation techniques, collaboration during security emergencies, methods to identify and address terrorist threats, and the functions and roles essential for effective crisis management.
19 - 20 March 2025
Image Empowerment Workshop Crafting Your Professional Identity
The workshop is designed to boost your professional identity by refining your personal brand. It covers essential elements like body language, grooming, communication, and digital presence to help you project confidence and credibility. Whether you're aiming for a promotion, career change, or simply improving your professional image, you'll gain practical tools to achieve your goals.
19 - 20 March 2025
The Excellent Hospitality Service
This unique training program will teach your associates how to see things from the guest's point of view, strive for service excellence, work as a team, and manage guest expectations, ensuring that handling difficult guests does not compromise the quality of service.
24 - 25 March 2025
Certificate in Hospitality Supervision
Supervision in the hospitality industry is crucial as supervisors act as the bridge between top-level management and the workforce. They ensure accountability while managing both operational tasks and people-related challenges. Effective supervisors need a blend of hard skills to get the job done and soft skills to foster positive relationships with management, staff, and guests.
24 - 25 March 2025
Interpersonal Communication Skills
Effective communication is crucial for both personal and professional success. This communication skills training course offers practical tools to help you communicate clearly in any situation. You will learn to understand your own communication style, recognize others' preferences, and adjust to meet their needs. The course will help you overcome communication barriers and improve workplace relationships. If you haven't taken a communication course before, this is a great opportunity to learn key concepts that can positively impact your life and success at work.
24 - 25 March 2025
Managing Gen Y & Z Leadership
Designing a leadership course specifically for managing Generation Y (Millennials) and Generation Z requires understanding their unique characteristics, preferences, and motivations. This course aims to equip leaders with the essential skills and strategies to effectively manage and lead Generation Y (Millennials) and Generation Z employees. The course structure ensures a comprehensive understanding of generational differences and equips leaders with practical skills to effectively manage and lead Gen Y and Z employees in
today’s diverse workplace.
24 - 25 March 2025
Supervisory Management Development
This program equips supervisors with essential leadership, communication, and problem-solving skills to effectively manage teams, handle workplace challenges, and foster a productive work environment.
