To be a great Host
Explaining the importance of having the 8 positive attitudes of a great host, demonstrating the 6 essential steps to becoming one, and applying the key behaviours and practices help ensure exceptional guest experiences and reflect the standards of outstanding hospitality.
To be a great Host
Explaining the importance of having the 8 positive attitudes of a great host, demonstrating the 6 essential steps to becoming one, and applying the key behaviours and practices help ensure exceptional guest experiences and reflect the standards of outstanding hospitality.
Hospitality Security Management
Enhancing knowledge of basic security skills and improving abilities across various aspects of security functions are crucial for maintaining a safe and secure environment, ensuring the protection of guests, staff, and property within the organisation.
Housekeeping Leadership Skills
Understanding the function of supervision, developing effective communication skills, and gaining knowledge of room inspection are essential components for ensuring quality service, maintaining standards, and supporting smooth operations within the hospitality environment.
Essential Leadership Core Competencies
Recognizing the skills and knowledge required when transitioning from an individual contributor to a first-time leader or manager is essential for successfully adapting to new responsibilities, guiding teams effectively, and fostering a productive and collaborative work environment.
Professional Grooming And Office Etiquette
Understanding professional grooming standards by learning how to present oneself through appropriate attire, grooming, and body language, along with mastering workplace etiquette to navigate office dynamics, communicate respectfully, and manage professional interactions effectively, are key elements in building a polished and professional image.
Understanding Profit and Loss for Non Finance
Understanding profit and loss statements to assess financial performance and make informed decisions, along with applying cost optimisation strategies and performing effective operational planning, are crucial for driving profitability and ensuring efficient management within an organisation.
VIP & Protocol Service Skill
Understanding the importance of seating arrangements during a VIP event and identifying and addressing VIPs according to established hospitality protocols are essential for ensuring a respectful, organized, and seamless guest experience that reflects professionalism and attention to detail.
Upskilling Managers On Leadership Development & Employee Engagement
Understanding the financial implications on an organization when an employee is mismanaged, along with staying informed about the amendments to current Malaysian employment laws and their potential impact, is essential for ensuring compliance, minimizing risks, and promoting effective human resource management.
OTA Control & Maximising Sales Result
Ensuring that all participants understand current trends, customer decision-making triggers, and key elements and opportunities that can maximize sales results is essential, along with developing and appreciating the importance of using Online Travel Agencies (OTAs) effectively while setting proper controls to achieve the best possible outcomes.
Cybersecurity For Non It Personnel
Understand security compliance needs and requirements. Recognize and avoid phishing and other social engineering. Recognize and avoid viruses, ransomware, and other malware. Help ensure data security on computers, mobile devices, networks, the Internet, and in the cloud.
Emotional Intelligence (EQ) in Leadership
Describing emotional intelligence and analyzing how its domains contribute to personal achievement and successful leadership is essential for self-awareness, empathy, and effective decision-making. Additionally, identifying and describing contemporary leadership styles, along with their characteristics, outcomes, and both positive and negative influences, helps in understanding how different approaches can impact team dynamics and organizational success.
English For Hospitality Communication
Enhancing personal skills related to hospitality and tourism, exposing oneself to various vocabulary within the sector, and learning basic grammar and sentence construction to effectively communicate with guests are essential for improving professional communication and providing excellent service in the hospitality industry.
E-Invoice Concept And Action Plans
At the end of this session, all participants will be able to understand the concept, benefits, and model of E-Invoicing, evaluate its process and workflow, identify different E-Invoicing solutions, understand the impact of cross-border and e-commerce transactions, acquire skills for accessing and registering with the MyInvois Portal for testing, understand software options and required data fields for E-Invoicing, and strategize action plans to comply with E-Invoice rules.
