Bullying & Sexual Harrasment In Workplace
Understanding the legal implications of bullying and sexual harassment in the workplace is crucial, as both actions constitute a breach of the terms of the Contract of Employment.
Engineering & Preventive Maintenance
The function of the engineering department, including its management and operations, is to maintain and oversee the hotel's physical assets, ensuring that all systems and facilities are functioning efficiently and safely. This plays a vital role in creating a comfortable and pleasant environment for guests, which in turn helps the hotel benefit from guest satisfaction, repeat visits, and positive experiences.
Executive Certificate for Duty Manager
Understanding the duties and responsibilities of a duty manager, along with acquiring basic knowledge of the hotel operations department, is essential for ensuring smooth day-to-day functioning, effective guest service, and overall operational efficiency within the hotel environment.
F&B Service Excellent
It is important to understand the significance of all equipment used in All Day Dining, Banquet, and Food & Beverage (F&B) service, as per the Standard Operating Procedures (S.O.P) of the hotel or restaurant, to ensure smooth operations, maintain service quality, and enhance the overall guest dining experience.
Image Empowerment Workshop Crafting Your Professional Identity
Developing polished grooming habits that align with the hotel’s brand image is essential for elevating professional appearance, creating a positive first impression, and reflecting the standards and values of the establishment to guests and colleagues alike.
Managing Employee Discipline & Performance
The goal is to help employees correct unacceptable behaviour or performance and maintain the required standards, ensuring a productive, respectful, and efficient work environment that supports both individual growth and organizational success.
High Impact Customer Service & Complaints Handling
Recognising the psychology of problem solving, defining a structured problem-solving process, and understanding the relationships between cause, effect, symptom, and problem are essential for effectively identifying issues, analysing their root causes, and implementing practical and sustainable solutions.
Laundry & Linen Room Operations & Management
Understanding the importance of laundry operations and functions is essential for maintaining high standards of hygiene and guest satisfaction, which involves establishing proper procedures and methods, as well as regularly assessing the performance and condition of machines and equipment to ensure efficiency and quality service.
Millenial Concept of Food & Beverage management
Understanding the importance of managing restaurant operations is crucial for ensuring smooth service, customer satisfaction, and business success, while being a capable leader plays a key role in keeping staff motivated and maintaining a positive work environment at all times.
The Excellent Hospitality Service
Understanding the principles of excellent hospitality and guest engagement, developing skills to anticipate and exceed customer expectations, and enhancing communication and problem-solving techniques are key to ensuring high levels of guest satisfaction and creating memorable experiences for all guests.
Certificate in Hotel Financial Management
The Certificate in Hotel Financial Management equips hospitality professionals with essential financial skills in accounting, budgeting, and analysis to navigate challenges and drive success in the hospitality industry.
Talent Management for HR & Training Manager
Facilitating participants to understand the importance of talent management, preparing a pathway to practice its functions, and implementing strategies and methods to effectively execute talent management are essential steps in building a strong, skilled workforce that drives organizational success and growth.
Supervisory Management Development
The goal is to understand the current problems faced by supervisory staff in the workplace and provide candidates with training on more effective and efficient supervision methods, helping them enhance their leadership skills and improve overall workplace performance.
Sustainable Hotel Facility Management
Participants will gain a comprehensive understanding of facility management, including core responsibilities and industry standards, develop technical proficiency with tools and technologies, acquire strategic skills in budgeting, project management, and sustainability, enhance problem-solving abilities for risk assessment and stakeholder communication, and explore emerging trends like smart building technology and adaptable workspaces.
