Hotel Service Excellence
Hotel Service Excellence is of vital importance for all hotel businesses. It has a direct impact on customer loyalty and where potential customers choose to spend their money. The higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat visits/stays for your hotel business.
Hospitality Security Management
This 2 -days professional training programs has been designed to focus on the essential knowledge, skills to Manage Security Operations. The Fundamentals in Investigation- this course will be placed on skill development in Internal Investigation techniques. Manage Security Emergencies is a module that covers the knowledge and skills required to work with an emergency response team to manage various security emergency situations. Recognize Terrorist Threats - to equip the learner with the skills and knowledge to recognize and deal with various terrorist threats. Crisis Management - Functions of Crisis Management and Roles of Crisis Management Team.
Bullying & Sexual Harassment in the Workplace
This course is designed to help you understand the real impact of bullying and sexual harassment in the workplace. Through real-world examples, interactive discussions, and practical tools, you will gain insight into how these behaviors manifest, why they persist, and what can be done to prevent and address them. Our goal is to equip you with the knowledge and confidence to foster a safe, respectful, and inclusive work culture—one where everyone can thrive. Whether you're a manager, team member, or HR professional, this course will empower you to be part of the solution.
Customer Service Excellence for Front of the House
Your hotel thrives on the belief that every service matters to every guest. It is every staff member’s duty to deliver quality and ensure full use of all offerings. In today’s fiercely competitive hospitality industry, only those who focus on innovation, efficiency, and exceptional service will succeed. Poor customer interactions can undo all efforts, so every employee must uphold the hotel’s brand through professionalism, quality, and motivating guests to return and engage more.
Talent Management for HR & Training Manager
Organizations are shifting from traditional hiring to a strategic focus on Talent Selection, Engagement, and Retention. Success in a competitive environment requires aligning talent management with business goals. HR professionals must develop skills in building, developing, and measuring talent strategies to drive organizational success and add real value.
F&B Recipe Costing & Selling Price Setting
This workshop is designed to provide participants with the knowledge and skills necessary to accurately determine the cost of recipes and set appropriate selling prices in the food and beverage industry. This course is ideal for the F&B team working in restaurants who are responsible for menu development, pricing, and cost control.
Housekeeping Leadership Supervisory Skills
As a Housekeeping Leader you must know and understand the basic principles of management and apply them while managing the resources of a housekeeping operation. The management process is essentially the same in any type of business and at all management levels in an organization, even if the goals and the work environments of business differ. While supervision generally focuses on directing the work of employees, directing is only one of the management tasks supervisors perform.
Engineering & Preventive Maintenance
This course is designed to facilitate all people in charge, responsible in the management of the hotel engineering department. Preventive maintenance is the process of inspecting your facilities, such as the air conditioning system, plumbing, or lighting, on a regular basis to prevent unexpected breakages occurring. An effective preventive maintenance service will consider all aspects of your facility and create a suitable annual schedule. This schedule will ensure that every part of your facility is inspected, any issues are flagged and then resolved before further problems occur.
Personal Mastery for Effective Leadership & Execution
Personal Mastery is about creating what one wants in life and in work. Continually expanding personal mastery is a discipline based on several key principles and practices: personal vision, personal purpose, holding creative tension between vision and current reality, mitigating the impact of deeply rooted beliefs that are contrary to personal mastery and commitment to truth.
Income Audit
Income Auditing is a profession that is always evolving and changing, especially in the areas of risk-based auditing. This programme is to equip Income Auditors with a foundation of skills and knowledge they need to properly prepare for and conduct more effective income auditing, using risk profile approach while improving their traditional income auditing processes. The participants will learn and understand the importance of internal controls as well as gaining a practical insight into the various techniques, assessment and controls to deter and detect fraud proactively in the organization.
Sustainable Hotel Facility Management
This comprehensive course is designed to provide both professionals and aspiring facility managers with the essential knowledge and skills needed to effectively manage and optimize facilities across various environments. In today’s rapidly evolving business landscape, the role of facility management has expanded beyond operational duties to include strategic planning and sustainability initiatives.
Cybersecurity For Non-It Personnel
Cybersecurity for non-IT personnel refers to the basic practices and awareness needed to protect sensitive information and systems from cyber threats. It involves understanding common risks such as phishing, malware, and data breaches, and knowing how to safeguard personal and company data. Non-IT personnel play a critical role by following simple security practices like using strong passwords, avoiding suspicious emails, and keeping software up to date. By learning these basic cybersecurity principles, everyone can contribute to a safer digital environment in the workplace.
