VIP & Protocol Service Skill
Delivering exceptional service to VIPs and Royal guests requires more than just standard hospitality—it demands precision, discretion, and deep respect for established protocols. This training is designed to equip hospitality professionals with the essential knowledge and skills needed to confidently manage VIP engagements and uphold the highest standards of service excellence.
Participants will explore the importance of seating arrangements at VIP events, gain insight into the correct methods of addressing VIPs and royalty, and master the art of showmanship tailored to distinguished guests. Through this session, participants will also develop an understanding of the etiquette and cultural expectations that define world-class VIP hospitality.
Re-Aligning Sales Strategies
In today’s dynamic business environment, revisiting and refining sales strategies is essential for sustainable growth. This program is designed to equip participants with alternative perspectives and strategic insights to enhance their sales and marketing effectiveness.
Throughout the session, participants will engage in discussions and analyses of methods to minimize risks commonly faced in sales operations. The training also offers exposure to practical frameworks for market research and customer relationship building, providing a structured approach to navigating competitive markets.
Laundry & Linen Room Operations & Management
This two-day programme provides hospitality professionals with essential skills to manage laundry and linen operations effectively, covering procedures, equipment, inventory control, cost reduction, sustainability, and quality assurance to enhance overall efficiency and service standards in hotel and facility environments.
Digital Marketing & Social Media
The Digital Marketing Trends for the Hotel and Food & Beverage Industry course is designed to provide participants with a solid understanding of the core essentials of digital marketing tailored specifically for hospitality professionals.
This program focuses on the planning, execution, and measurement of effective social media strategies that drive results. Participants will learn how to build brand awareness, engage with the right audience, and deliver the right message at the right time—maximizing online visibility and customer impact.
Image Empowerment Workshop
The Image Empowerment Workshop: Crafting Your Professional Identity is designed to help individuals elevate their personal brand and develop a confident, authentic presence that aligns with their professional aspirations.
This engaging and practical workshop explores key elements of image management, including body language, personal grooming, communication style, and online presence. Participants will gain valuable insights and actionable strategies to project professionalism, build trust, and leave a lasting impression on peers, clients, and stakeholders.
Executive Certificate for Duty Manager
The Executive Certificate for Duty Manager program is designed to train and develop current or aspiring Duty Managers to confidently take on higher responsibilities in hotel operations.
As a key figure in ensuring the smooth running of daily activities, the Duty Manager plays a vital role in maintaining operational excellence—from managing guest experiences to overseeing the safety and functionality of the hotel premises. This program provides participants with the essential knowledge, skills, and leadership mindset required to handle diverse operational challenges and deliver consistent service excellence.
Fundamental of Fire Protection System
The Fundamentals of Fire Protection System program is designed to provide participants with a solid foundation in the key principles and components of fire safety systems.
This comprehensive course covers essential aspects of fire prevention, detection, control, and suppression across various settings such as commercial buildings, industrial sites, and other high-risk environments. Participants will explore different types of fire protection systems—including fire alarms, sprinkler systems, suppression technologies, and emergency response procedures—while gaining a strong understanding of relevant safety standards, regulations, and industry best practices.
Supervisory Management Development
You’ve promoted your best employees to become supervisors—an exciting step forward in their careers. But are they truly prepared for the challenges of leadership?
The transition from team member to team leader requires more than motivation—it demands a new set of skills in communication, people management, and decision-making. Many new supervisors find themselves navigating unfamiliar territory, shifting from taking instructions to giving them, and from being part of a team to leading one.
Certificate in Event Management
Upon completion of the program, participants will be able to equip individuals with the knowledge, understanding and skills required for success in employment in the Events and Conventions industry at supervisory or management level. This module helps participants to analyse the marketing strategies as a whole and identify who the stakeholders in event industry
Developing High Performing Team
Teams are the foundation of modern organizations, yet research shows that only 1 in 5 teams are truly high-performing. While businesses can drive success through cost reductions, streamlined processes, or strategic pivots, the greatest potential still lies in how people work together.
High-performing teams are defined by alignment with organizational values, trust among members, and a shared commitment to clear goals. However, many leaders assume their teams are already aligned—when in reality, teams often lack clarity, cohesion, and direction.
Sustainable Hotel Facility Management
Participants will gain a comprehensive understanding of facility management, including core responsibilities and industry standards, develop technical proficiency with tools and technologies, acquire strategic skills in budgeting, project management, and sustainability, enhance problem-solving abilities for risk assessment and stakeholder communication, and explore emerging trends like smart building technology and adaptable workspaces.
Understanding Housekeeping Operation
Participants will understand the importance of housekeeping operations and management, describe the role of housekeeping in overall hotel operations, identify coaching and motivation aspects, outline inventory control measures and expenses in housekeeping, and comprehend the cleaning routines involved in housekeeping.
Food Handling And Hygiene Practices In Hospitality
Introduction to Food handling and hygiene- grooming standard and hygiene in hospitality industry, working areas in restaurant and kitchen and equipment. Legal requirement of being a food handler and the management responsibilities.
