Occupational Safety & Health Management For Hospitality (OSHA)
Occupational Safety and Health Management for Hospitality (OSHA) involves defining the key concepts of occupational safety and health to effectively reduce and prevent workplace accidents, understanding the requirements of JKKP/DOSH during departmental annual audits with reference to provided checklists, and establishing as well as enhancing the efficiency of the Safety and Health Committee to ensure a safe and compliant working environment.
Training Analysis
Training Analysis is to train and retrain the training personnel to review the training effectiveness by analyzing the training requirements and expectations. As a training personnel needs to fully understand the organization objectives, departmental goals, and human resources functions. Training personnel must be able to analyze, design, develop, conduct and evaluate the effectiveness of training to improve the work performance
Elite Butler Service - Precision, Poise, Professionalism
This intensive program is tailored for hospitality professionals aiming to master the art of luxury service. Participants will learn core butler responsibilities, including formal dining, cigar and wine service, wardrobe and household management, and personalised guest care. The course also covers grooming, etiquette, and the discretion required in high-profile settings. Ideal for current butlers, executive floor staff, F&B personnel, and those aspiring to excel in luxury hospitality.
Professional Room Attendant
Housekeeping associates should be trained on the proper, safe and the most efficient techniques for guestroom and bathroom cleaning. The tasks performed by the housekeeping department are critical to the smooth daily operation of any hospitality operation. It stands to reason, then, that these personnel are offered comprehensive and regular training they need to do their jobs well. This 2-day programme is designed reiterate the importance of housekeeping in hospitality operations focusing on day-to-day guestroom cleaning and maintenance procedures. Details of housekeeping tasks in relation to communicating in English will also be covered in detail.
Developing High Performing Team
Teams are the fundamental building blocks of today’s organizations, yet only 1 in 5 are high performing.
The best way for a business to succeed is through its people. Other means for business success can be acquired through streamlining processes, reducing costs, or making a strategic change, but the biggest potential for success still comes through how humans team members collaborate and performs. Specifically, the greatest gains are achieved through high-performing teams, and teams of teams. “High-performing teams are those that are aligned with the values of their peers, leaders, and their organization's mission at large. They also have clear goals and deep trust in one another.”
Millennial Concept of Food & Beverage Management
This highly interactive training workshop provides skills for preparation, effective and good understanding and develop skills to be and effective manager in restaurant management. Adaptation of current marketing trend and demand. Participants will learn to develop the required skills to manage day-to-day restaurant operations to ensure guest satisfaction all time.
Income Audit
This practical course offers a comprehensive overview of the internal audit process and its professional standards. Participants will gain insights into auditing procedures for operational, performance, and financial audits, with a focus on income auditing and internal controls. Key topics include audit tools, working papers, and fraud prevention techniques. Designed for finance professionals and revenue managers seeking to strengthen their auditing competencies.
Emotional Intelligence for Successful Management & Leadership
Emotional Intelligence for Successful Management and Leadership refers to the ability of managers and leaders to recognize, understand, and manage their own emotions, as well as the emotions of others in the workplace. This skill is crucial for fostering a positive work environment, building strong relationships, and achieving organizational goals. In the context of management and leadership, emotional intelligence (EI) can significantly influence decision-making, conflict resolution, team dynamics, and employee engagement.
Effective Communication for Hoteliers
This is a desirable and fulfilling courses for all working people, especially those in the hospitality industry. This training program offers you the knowledge, skills, and ability to improve your professional performance. Be confident in your conversation and communication at work!
Image Empowerment Workshop – Grafting Your Professional Identity
This workshop equips hospitality professionals with essential grooming skills to reflect brand image, boost confidence, and enhance guest interactions. Covering personal hygiene, presentation, and workplace etiquette, the course fosters professionalism and prepares participants for career growth in guest-facing roles.
Certificate in Tourism & Hospitality Services
This program offers a broad understanding of the global tourism industry, aimed at increasing awareness and knowledge of tourism products and their role in business growth. Participants will learn to assess tourism attractions from a guest’s perspective and leverage this knowledge for effective property marketing. The course also covers key topics in hospitality management, ethics, and career opportunities within the tourism and hospitality sectors.
F&B Service Excellent
This program equips hospitality professionals with essential knowledge and hands-on skills in Food & Beverage service, aligned with hotel S.O.P standards. Participants will learn to identify service equipment, execute service sequences, communicate effectively with guests, and handle feedback with professionalism. Emphasis is placed on grooming, mise en place, product knowledge, teamwork, and service consistency to ensure exceptional guest experiences.
Finance for Non-Finance Executives
This program is designed for non-finance executives who want to understand the basics of finance to make better business decisions. You’ll learn how to read and interpret financial statements, manage budgets, and understand key financial concepts that affect your department and organisation. By the end of this course, you’ll have the confidence to use financial information effectively, collaborate with finance teams, and contribute to the company’s overall success.
