Overview of AHLEI
Founded in 1953, the American Hotel & Lodging Educational Institute (AHLEI) is a global leader in hospitality industry training and hotel service management certification. AHLEI provides trusted learning resources to train, educate, and certify professionals at every level — from frontline roles to hotel management positions.
In Malaysia, AHLEI’s internationally recognised hotel management certificate programmes are available through approved training partners and are often HRD Corp claimable, making them accessible for both employers and individuals seeking Professional Certificate Malaysia in hospitality.
AHLEI also supports workforce development by offering foundational training for new entrants into the hospitality sector. Its textbooks and courses are widely adopted by educational institutions offering hotel management certification in Malaysia and across the region.
Whether you are entering the industry or advancing your career, AHLEI’s globally recognised certifications are designed to elevate your skills, enhance job performance, and support your journey toward long-term success in the hospitality field.
Why AHLEI?
AHLEI was founded in 1953. We provide hospitality organisations and schools with quality resources to train, educate, and certify new professionals. The institute began as the educational arm of the American Hotel & Lodging Association. In February 2017, it became part of the National Restaurant Association.
AHLEI is widely recognised as the preeminent leader in global hospitality certification. Our solutions enable upward growth and learning in the industry. Professional certification options begin at the frontline level and continue all the way through general management.
AHLEI also provides strong foundational programs for workforce development agencies, putting new employees on the path to a career in hospitality. Secondary and post-secondary academic institutions use AHLEI’s hospitality textbooks and courses or adopt turnkey curriculum packages to educate future hospitality leaders.
Why AHLEI?
Certified Hotel Administrator (CHA®)
Hospitality managers and executives have a vision and lead every level of their team to bring it to fruition. Prove your managerial skills and dedication to the industry with the prestigious Certified Hotel Administrator (CHA®) certification.
The CHA® certification helps you excel in your current position, moves you further toward your career goals and recognizes you as among the best in your profession.
Program features include:
- Review material on the go-download program content to your computer, mobile device or tablet.
- Easy to review-content organised by topic in a modular format.
- Unlimited practice-take a practice quiz with each module as many times as you need.
Resource Materials
The CHA® review program is a self-paced online program to help you prepare for the CHA® certification exam.
Program topics include:
- Financial Management
- Food and Beverage Management
- Human Resources
- Leadership
- Marketing and Sales
- Revenue Management
- Rooms Management
Certified Hospitality Manager (CHM)
The Certified Hospitality Manager (CHM) program by AHLEI is a premier certification designed to equip hospitality professionals with essential leadership, operational, and financial management skills. Tailored for independent, online study, this comprehensive program hones the expertise required to manage teams effectively, optimise business performance, and drive organisational success.
Program Overview
The CHM certification exam consists of 100 multiple-choice questions, assessing real-world competencies across key hospitality management disciplines:
- Hotel Operations – Mastering day-to-day operational efficiencies.
- Leadership – Developing strategic and people management skills.
- Recruiting & Hiring – Implementing effective workforce acquisition strategies.
- Financial Management – Strengthening budgeting and cost control.
- Revenue Management – Maximizing profitability through data-driven strategies.
Who Should Enroll?
This program is ideal for:
- Resident Managers
- Executive Assistant Managers
- Directors of Operations
- Heads of Departments (HODs) & Assistant HODs
- Professionals with at least 40% managerial responsibilities
- Review material on the go-download program content to your computer, mobile device or tablet.
- Easy to review-content organised by topic in a modular format.
- Unlimited practice-take a practice quiz with each module as many times as you need.
