English For Hospitality Communication
This program equips hospitality and tourism professionals with practical conversational skills and industry-specific vocabulary. Participants will learn basic grammar, build simple guest-related sentences, and practice proper pronunciation to communicate confidently with guests and colleagues.
Sustainable Hotel Facility Management
This course equips both professionals and aspiring facility managers with the knowledge and skills to manage and optimize facilities effectively. In today’s fast-changing business world, facility management goes beyond operations—it involves strategic planning, sustainability, and enhancing user experiences. Learn the fundamentals and advanced practices to boost efficiency, ensure safety, and align facility decisions with your organization’s goals.
Managing Gen Y & Z Leadership
This course empowers leaders with the skills to effectively manage and inspire Generation Y (Millennials) and Generation Z in today’s diverse workplace. Across two days, participants will explore generational traits, workplace expectations, and communication styles, while learning practical strategies to boost engagement, productivity, and retention. By the end of the program, leaders will be equipped to connect with, motivate, and guide Gen Y and Z teams toward shared goals.
Cybersecurity For Hotel Operation
As hotels increasingly rely on digital systems, AI, and IoT to enhance guest experiences, the risk of cyberattacks continues to grow. This 2-day program equips hotel leaders with the knowledge to identify, assess, and respond to cybersecurity threats while fostering a culture of vigilance. Participants will learn to address industry-specific risks, implement effective security protocols, adapt to evolving technologies, and align strategies with data protection and compliance laws—ensuring safe, seamless operations for both guests and the business.
Laundry And Linen Room Operations & Management
Efficient linen and laundry services are essential to ensuring a safe, clean, and timely supply of linen to the right place, at the right time, and at the right cost. This course provides participants with the knowledge and skills to manage laundry operations effectively—from establishing proper procedures and assessing equipment to maintaining quality control and environmental responsibility. Participants will also learn strategies for reducing costs, managing inventory, setting par levels, and optimizing space, while ensuring smooth communication and coordination with all stakeholders.
Occupational Safety & Health Management For Hospitality (OSHA)
This course equips hospitality professionals with the knowledge and skills to manage workplace safety effectively, reduce risks, and ensure compliance with the Occupational Safety & Health Act 1994 (Act 51). Participants will learn to define key OSH concepts, understand JKKP/DOSH audit requirements, strengthen Safety & Health Committee operations, and identify, assess, and control workplace hazards—including infection risks. Practical training will also cover safety inspections, audits, and implementing corrective actions to promote a safe and compliant work environment.
Professional Grooming and Office Etiquette
This 2-day course equips participants with the skills to project professionalism through both appearance and behavior in the workplace. Participants will learn personal grooming standards, appropriate dress for various business settings, and the principles of office etiquette. The program covers body language, respectful workplace interactions, and communication protocols for emails, meetings, and calls, as well as networking, office, and dining etiquette. Ideal for those seeking to enhance their personal brand, confidence, and career prospects in a corporate environment.
Strategic Planning & Management For Department Head
In today’s fast-paced and complex hospitality industry, success depends on managers who can think beyond day-to-day operations and align their decisions with the hotel’s strategic goals. This program equips department heads with the knowledge, skills, and tools to develop and execute effective strategies that drive performance. Participants will learn to understand organizational objectives, formulate actionable plans, and contribute meaningfully to the hotel’s long-term success—enhancing both their leadership capability and the overall competitiveness of their department.
Elevated Fine Dining Service Technique
This hands-on workshop equips participants with the skills to deliver exceptional fine dining experiences, focusing on mastering flambé techniques and Gueridon service. Participants will refine grooming standards, understand specialized equipment, and explore various fine dining service styles. Training covers mise en place preparation, table-side service skills, and professional handling of guest feedback—ensuring confidence, precision, and elegance in every interaction. Ideal for those aiming to elevate their performance in high-end restaurant settings.
OTA Control & Maximizing Sales Result
In today’s digital-first hospitality landscape, Online Travel Agencies (OTAs) play a pivotal role in driving bookings and revenue. This program equips hoteliers and accommodation providers with the knowledge and strategies to manage OTA relationships effectively, position products in the right marketplaces, and leverage available resources for maximum sales impact. Participants will learn how OTAs work, when to capitalize on market opportunities, and how to adapt to current trends—ensuring optimal visibility, competitive advantage, and revenue growth.
Understanding Housekeeping Operation
Participants will understand the importance of housekeeping operations and management, describe the role of housekeeping in overall hotel operations, identify coaching and motivation aspects, outline inventory control measures and expenses in housekeeping, and comprehend the cleaning routines involved in housekeeping.
