The Excellent Hospitality Services
Excellent hospitality service extends beyond the hotel industry, encompassing restaurants, resorts, cruise lines, and event venues—any setting where exceptional guest care is essential. This course provides participants with the core competencies needed to deliver high-quality service, foster guest loyalty, and effectively manage service-related challenges.
Upskilling Managers on Leadership Development & Employee Engagement
Effective leadership and employee engagement are critical to organizational success. However, employee mismanagement often stems from a lack of managerial knowledge and leadership capability. When employees feel their rights are overlooked or violated, they are more likely to escalate matters to the Labour Department or Industrial Relations Department.
This program is designed to equip managers with the leadership skills and practical knowledge necessary to manage teams confidently, foster a positive work environment, and uphold fair employment practices—reducing conflicts and improving overall workforce satisfaction and performance.
Millennial Concept of Food & Beverage Management
This highly interactive workshop is designed to equip participants with essential skills for effective restaurant management in today’s fast-evolving F&B landscape. With a focus on current marketing trends and shifting consumer demands—especially among millennials—participants will gain practical insights into managing day-to-day operations, enhancing guest satisfaction, and developing a modern, adaptive management approach.
Through hands-on learning, the course aims to build confidence and competence in key areas of restaurant operations, enabling participants to lead with efficiency, creativity, and guest-centric focus.
The Amazing Protocol & Delight Service
This two-day course is designed to equip participants with the knowledge, skills, and professional attitude required to serve both Malaysian and international VVIPs with excellence. It provides comprehensive guidelines on handling protocol for local dignitaries, foreign officials, and regular guests, ensuring service standards are met with grace and precision.
Course Aim:
The program aims to groom hospitality and service professionals to uphold the highest standards of protocol and guest service, enhancing the overall image and professionalism of the industry.
F&B Recipe Costing & Selling Price Setting
This practical workshop equips participants with the essential knowledge and skills to accurately calculate recipe costs and set strategic selling prices in the food and beverage industry. Ideal for F&B teams involved in menu planning, pricing, and cost control, the course helps ensure profitability while maintaining value for guests.
Participants will gain hands-on experience in cost analysis and pricing strategies that support effective decision-making and financial sustainability in restaurant operations.
Train the Hotel Trainer
The Train the Hotel Trainer (THT) program is designed to strengthen the capabilities of hospitality trainers by equipping them with effective training techniques to coach Attitude, Skills, and Knowledge (ASK). The course emphasizes interactive, engaging, and workplace-relevant methods to ensure meaningful learning and on-the-job application.
Participants will learn how to deliver impactful training that aligns with business goals, enhances team performance, and fosters a culture of continuous improvement within hospitality operations.
Professional Room Attendant
This two-day program is designed to equip housekeeping associates with the proper, safe, and efficient techniques for guestroom and bathroom cleaning. As the housekeeping department plays a vital role in the smooth daily operation of any hospitality establishment, comprehensive and consistent training is essential.
The course emphasises the importance of housekeeping in delivering quality guest experiences, with a strong focus on daily cleaning procedures, maintenance standards, and effective communication—particularly in English—relevant to housekeeping tasks.
Emotional Intelligence for Successful Management and Leadership
This course focuses on developing emotional intelligence (EI) as a key competency for effective management and leadership. Emotional intelligence—the ability to recognize, understand, and manage one’s own emotions and those of others—is essential for creating a positive work environment, strengthening relationships, and driving team performance.
Participants will explore how EI impacts decision-making, conflict resolution, team dynamics, and employee engagement, enabling them to lead with empathy, clarity, and confidence to achieve organizational success.
Effective Communication for Hoteliers
This essential course is designed for hospitality professionals seeking to enhance their communication skills for improved workplace performance. Effective communication is key to delivering exceptional guest experiences and fostering strong team collaboration.
Participants will gain the knowledge, skills, and confidence needed to communicate clearly and professionally in a hospitality setting—whether interacting with guests, colleagues, or supervisors. This course empowers hoteliers to express themselves with clarity, confidence, and impact.
Food & Beverage Service Excellence
This highly interactive workshop is designed to develop the essential skills and understanding required to become an effective and professional F&B service personnel. Participants will learn industry standards, service protocols, and guest handling techniques to consistently meet and exceed service expectations.
By the end of the program, participants will be equipped to deliver outstanding guest experiences and perform confidently in any food and beverage service setting.
Understanding Housekeeping Operation
Participants will understand the importance of housekeeping operations and management, describe the role of housekeeping in overall hotel operations, identify coaching and motivation aspects, outline inventory control measures and expenses in housekeeping, and comprehend the cleaning routines involved in housekeeping.
Food Handling And Hygiene Practices In Hospitality
Introduction to Food handling and hygiene- grooming standard and hygiene in hospitality industry, working areas in restaurant and kitchen and equipment. Legal requirement of being a food handler and the management responsibilities.
